When decision makers use information well, local public services improve. Information needs to be relevant for the decision at hand. Good quality data are the foundation of good quality information. The way information is presented is important for accurate interpretation. Using information well requires decision makers and analysts to have particular skills. People need to think carefully about the information they use whenever they make decisions.
It has examples, drawn from many different sources, of how information has been used in improving public services. It also describes how the Commission is reviewing the way that information is generated, presented and used in making decisions.
Included in this paper is a checklist for managers of public services, covering the following points:
- Does my organisation have the relevant information it needs?
- Is my organisation's information based on good quality data?
- Is my organisation's information well presented?
- Does my organisation have sufficient skills?
- How far does my organisation evaluate its information?
This paper will be followed by further research by the Audit Commission to provide practical help to those seeking to improve the way they use information.