Access for residents to the services provided by Hart District Council is fair, with uncertain prospects for improvement. Access has improved since 2005 when this aspect of the Council’s work was last inspected. For example, telephone calls are answered more quickly, the website is well designed, and there is better physical access to council buildings. However, there is still more for the Council to do to improve access to its services. For example, the ‘contact centre’ through which most telephone calls are channelled is not yet able to deal directly with enquiries about the full range of council services.