As well as identifying individual examples of positive practice and innovation, the Commission also highlights those organisations which deliver very strong all round performance in individual service areas.
The attached table lists the ALMO services which have performed best in inspections during the last three years. We have divided them into the following categories:
- Access and customer care
- Diversity
- Value for money
- Resident involvement
- Capital improvement, planned and cyclical maintenance
- Responsive repairs
- Void (empty property) repairs
- Gas servicing
- Aids and adaptations
- Housing income management
- Tenancy management
- Estate management
- Allocations and lettings
- Supported housing
- Leasehold management and Right to Buy
- Homeless service